We're Hiring!

Risk Management Specialist

  • Location Sofia
  • Flexibility Full Time
  • Working Model Hybrid
  • Experience 3+ Years
  • Role Experienced

Discover The Role

We are searching for a well-rounded candidate with experience in fraud detection and prevention in areas such as payments, gaming, or e-commerce to join our Fraud Team. Successful candidates will be in charge of investigating fraud warnings and reviewing the account and transaction history of clients. The Professional Services Specialist function is critical in recommending, creating, revising, and maintaining new policies and methods to combat consumer fraud and abuse in order to safeguard the business while improving the customer experience.
Background Background
Responsibilities
  • Participate actively in the System's rules creation process;
  • Adjust and examine the established rules to detect and prevent fraud; chargebacks, and money laundering;
  • Ensure that all existing rules are up-to-date;
  • Examine and evaluate the performance of said rules;
  • Improve risk-related rules, projects, processes, procedures, and best practices;
  • Collaborate with internal teams to address and resolve product-related concerns;
  • Conduct in-depth investigations to uncover patterns and assess their impact;
  • Provide management reports on a regular and ad hoc basis;
  • When needed, assist Fraud Analysts in their daily activities;
Requirements
  • Fluency in English;
  • Experience in Risk/Fraud prevention and work with risk engine/systems tools, rule setting and investigation;
  • Proven experience and knowledge of contemporary fraud trends, tools and procedures for detecting and preventing fraud, including operational risk management best practices;
  • 2 to 4 years of experience working in a fraud/investigative and/or payments function in the Financial Services or iGaming industries;
  • High attention to detail, strong analytical abilities, and logical reasoning;
  • Proficient in Microsoft Office Tools (Excel competency), data processing, visualization tools, SQL would be regarded advantageous (as would proficiency in any anti-fraud, compliance, or online payments tools);
  • Excellent knowledge of payment cards, card scheme rules, and chargeback management;
  • It is essential to have excellent written and vocal communication abilities in English;
  • The right candidate must be highly structured and capable of assessing and prioritizing customer demands;
Perks
Diverse & Inclusive Culture
Diverse & Inclusive Culture
Hybrid / Remote Work & Flexible Working Hours
Hybrid / Remote Work & Flexible Working Hours
Competitive Remuneration
Competitive Remuneration
Bonus Paid Leave Vacation Days for Seniority
Bonus Paid Leave Vacation Days for Seniority
Day Off for Your Birthday
Day Off for Your Birthday
Gift Voucher for Your Birthday
Gift Voucher for Your Birthday
Additional Health and Dental Insurance
Additional Health and Dental Insurance
Employee Discounts Program
Employee Discounts Program
Flexible Vacation Allowance
Flexible Vacation Allowance
Digital Food Vouchers
Digital Food Vouchers
Downtown Office Location
Downtown Office Location
Training Budget for Development
Training Budget for Development